Reference

Understand Your Rights on rajaxwin78

Every account on rajaxwin78 operates under a clear set of terms that define how your data is handled, how your wallet transactions are processed, and what you can expect from us.

Account TermsDANA, OVO, GoPay PolicyData & PrivacyUser RightsEligibility by Region
rajaxwin78 Understand Your Rights on rajaxwin78
ACCOUNT STANDARDS

How We Handle Your Data and Account Security

rajaxwin78 applies consistent data handling practices across every account — from how we store your wallet verification details to how long we retain your transaction history. These standards are not optional; they apply to every registered account, regardless of activity level or payment method used.

Data Storage

Your personal details and wallet information — including linked DANA, OVO, or GoPay accounts — are stored on encrypted servers. We do not sell, share, or transfer your data to third parties outside of what is required to process your transactions and meet applicable regulatory obligations.

Cookie Policy

We use session cookies to keep your account active during your visit and preference cookies to remember your last lobby position. You can manage cookie settings through your browser at any time. Disabling certain cookies may affect how the platform loads on your device.

Account Security

Every login goes through OTP verification sent to your registered mobile number. If we detect an unusual login attempt — different device, new location — your account is flagged and access is held until you confirm via your registered number. This step cannot be bypassed.

Data Retention

We retain account and transaction records for the period required under applicable financial and gaming regulations. After your account is closed, a limited record is kept for compliance purposes. You can request a summary of what is retained by contacting our team through live chat or email.

Your Rights

You have the right to request a copy of the personal data we hold, ask us to correct inaccurate details, and request account closure at any time. Requests are handled within a reasonable timeframe. Submit them via email or live chat — both channels generate a trackable reference number.

Policy Contact

For specific questions about how our legal terms apply to your account — including wallet linking, data access, or regional eligibility — direct your query to our policy contact address found in the account settings. Responses are provided in writing on the same channel you used to ask.

CONTACT CHANNELS

Reach Us for Any Legal or Account Question

If you have a question about our terms, your account status, or how a specific policy applies to your wallet activity via DANA, OVO, or GoPay, our Indonesia support team is available around the clock. You can reach us through live chat directly inside the platform, by email for formal written requests, or via WhatsApp for quick account queries. Players in Jakarta and Surabaya typically receive a response on the same channel they opened — no need to switch between multiple platforms.

Team online

Live Chat

Open the chat window inside your account dashboard at any time. Our team handles legal queries, account access issues, and wallet transaction questions — including DANA, OVO, and GoPay — without redirecting you to a different channel.

Email Support

For formal written requests — such as data access, account closure, or a documented record of a policy query — send an email to our support address listed in the account settings page. We respond in writing so you have a record.

WhatsApp

Quick account questions about eligibility, your wallet link status, or a specific term in our policy are handled efficiently via WhatsApp. Find the number in the Help section of your account. Keep your account ID ready to speed up verification.

Questions About Our Legal Terms Answered

These are the questions our account team handles most often when it comes to legal terms, data rights, and policy coverage. If yours is not listed here, reach out through live chat or email and we will respond directly.

Your account is subject to the terms agreed at registration, and access depends on local law in your eligible region. We do not claim a specific jurisdiction applies to all users — eligibility is assessed based on where you are located and whether local law permits access at the time you use the platform.

Access depends on whether your region is currently eligible under applicable local regulations. We assess this at the point of registration and periodically thereafter. If your region's status changes, we will contact you through your registered channel before any access restriction takes effect.

When you link DANA, OVO, or GoPay to your account, we store only the information needed to process your transactions. This data is held on encrypted servers and is not shared with third parties outside of payment processing requirements. You can remove a wallet link at any time through account settings.

We collect the details you provide at registration — name, contact number, and payment method information such as your e-wallet ID. We also log transaction records and session activity for security and compliance purposes. A full breakdown is available in our privacy policy, accessible from your account dashboard.

Send a written request via email or live chat. Include your account ID and the type of data you are requesting. We will confirm receipt and provide the summary within the timeframe specified in our data policy. Both channels generate a reference number you can use to track the request.

Yes. You can request deletion of personal data by contacting us in writing. We will delete what we are permitted to under applicable regulations. Some records — particularly transaction history — may be retained for the compliance period required by financial regulations, even after account closure.

If your region becomes ineligible after your account is active, we will notify you via your registered contact channel. The notice will explain your options for withdrawing your remaining balance through DANA, OVO, or GoPay before any restriction is applied. We aim to give sufficient notice before any change takes effect.

We post the date of the most recent revision at the top of the terms document. If a change materially affects your account — for example, how wallet transactions are handled or how data is retained — we send a direct notification to your registered number or email before the change takes effect.

Yes. Any login from an unrecognised device triggers OTP verification to your registered mobile number. Access is only granted after you confirm the OTP. If you did not initiate the login attempt, do not confirm it and contact support immediately through live chat to flag the activity on your account.

Formal queries — including data access requests, policy clarification, or account closure in writing — go to our policy contact address listed in the account settings page. We handle these via email to ensure both you and we have a written record. Live chat is available for general policy questions that do not require a formal response.